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Return and Refund Policy

Last updated: 03/08/2026

Thank you for shopping with Pendleton UAS Range. Because many of our products are made to order through our print-on-demand partner, our return and refund policy differs from traditional retail stores.

Please review this policy carefully before making a purchase.

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1. Made-to-Order Products

Many products sold on this website are custom-made after an order is placed. These products are produced and fulfilled by our print-on-demand partner Printful, Inc.

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Because items are made specifically for each order, we do not accept general returns or exchanges for reasons such as:

  • Ordering the wrong size

  • Change of mind

  • Buyer’s remorse

  • Incorrect address provided by the customer
     

Please review product descriptions and sizing charts carefully before placing your order.

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2. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged

  • Defective

  • Misprinted

  • Incorrect compared to your order
     

Please contact us within 30 days of receiving the product.

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When reporting an issue, please include:

  • Order number

  • Description of the issue

  • Clear photos showing the problem
     

If the issue is confirmed, we will work with our fulfillment partner Printful to:

  • Send a replacement item, or

  • Issue a refund if replacement is not possible.
     

3. Lost or Missing Orders

If your order appears to be lost in transit, please contact us.

Orders may be eligible for replacement if:

  • The shipping carrier confirms the package was lost, or

  • The order has not arrived within a reasonable timeframe after shipment.
     

We may coordinate with Printful to investigate and resolve the issue.

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4. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an order is returned due to an incorrect or undeliverable address, the customer may be responsible for additional shipping charges to resend the package.

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5. Order Issues and Claims

Any claims for:

  • Damaged products

  • Misprints

  • Missing items
     

must be submitted within 30 days of receiving the product.

Issues reported after this time may not be eligible for replacement or refund.

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6. Refunds

Refunds may be issued in the following circumstances:

  • Product arrives damaged or defective

  • Incorrect item was shipped

  • Order cannot be fulfilled
     

Approved refunds will be issued to the original payment method.

Processing times may vary depending on the payment provider.

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7. Non-Returnable Items

Because our products are produced on demand, the following are generally not eligible for return or refund unless defective:

  • Custom or personalized items

  • Made-to-order merchandise

  • Items ordered in the wrong size or color
     

8. Printful Fulfillment

Our products are manufactured and shipped by Printful, Inc., a print-on-demand fulfillment provider.

If a product issue occurs, we may coordinate directly with Printful to resolve the problem according to their fulfillment policies.

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More information about Printful’s policies can be found here:

https://www.printful.com/policies

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9. Contact Us

If you experience an issue with your order, please contact us as soon as possible.

Pendleton UAS Range

Email: businessdevelopment@pendletonuasrange.com

Address: 2016 Airport Rd. Pendleton, OR 97801

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Please include your order number and photos of the issue when contacting support.​

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